We supply quality plants. Our plants are guaranteed to arrive alive and well and be true to name as labeled. When given proper care, they will leaf out and grow. We are proud of our 99% success rate. Claims for unsatisfactory plants, or shortages must be made within seven days of receipt of the order to get a full refund. Call us immediately and we will work with you to correct any problem. If any plant fails to leaf out and grow and you believe the plant was defective, notify us during the first year and we will place a credit for you for the cost of the item, in our system, towards future purchases. Or we will replace your plant-one time free-provided you pay for shipping. Our liability is limited to the purchase price of the plant. Sale items are guaranteed at the sale price. Bonus items are not guaranteed.