Raintree Return & Replacement Policies

Our plants are guaranteed to arrive alive and well and be true to name as labeled. Claims for unsatisfactory plants or shortages must be made within seven days of receipt of your order to get a full refund. Call us immediately and we will work with you to correct any problems.

Your personal satisfaction is guaranteed for all purchases. If for any reason, any plant or product is not satisfactory upon arrival, call or email us immediately. WE will work with you to correct any problem. Or arrange with us to return any item within 7 days for a full refund.

We regret that we will not be able to accept returns for cash or credit from a gift certificate. However gift certificates never expire and any money not used will be a credit in your account. We will gladly exchange the item for an exact replacement, or issue a credit against the credit card used to purchase the item(s).


If your plant fails to leaf out and grow and you believe the plant was defective, notify us during the first growing season and we will place a credit for you for the cost of the item, in our system, towards future purchases or arrange to get you a replacement.  We will replace your plant, one time free, provided you pay for shipping. Our liability is limited to the purchase price of the plant. Sale items are guaranteed at the sale price. Bonus items and seconds are not guaranteed. If you require assistance with a replacement item you may reach us
through our customer contacts above or by emailing us at:

Our Customer Service Department may be reached by email or FAX 24 hrs, 7 days a week, 365 days a year.

Fax (toll free) (800) 391 8892

By telephone at (360) 496-6400 or 800 391 8892




Fall Potted Plants

Fall Shipment works well for those of you on the West Coast.

Shop Fall Potted Plants »

Fall Bulbs

Tulips and iris! Plant now and have a beautiful spring.

Shop Fall Bulbs »

Pre-order for Spring and Receive Free Bonus Plants!

All of our plants are available for shipment in the spring. Order before December 31, 2015, and pick out 20% in FREE bonus plants!

View Spring Bonus Plants »

Growing Info

We give you monthly growing tips, useful facts and information on how to use your Raintree Nursery plants!

Growing Info »

View or Order Our Latest Catalog

It is fun to thumb through the pages of the Raintree Nursery catalog, dog ear pages, and circle your favorite plants! We have also have it available for download as a PDF.

View or Request Catalog »

Visit the Raintree Garden Center

Get fruit sooner by planting in the fall. At the Raintree Nursery Garden Center, in addition to the large selection of fall shippable potted plants, we have a good selection of too heavy to ship FRUIT TREES in plantable fiber pots. Click here to see what’s available at our garden center including the available fruit trees.

Garden Center Fall Hours: Monday-Thursday 10-4.