Raintree Return & Replacement Policies

Our plants are guaranteed to arrive alive and well and be true to name as labeled. Claims for unsatisfactory plants or shortages must be made within seven days of receipt of your order to get a full refund. Call us immediately and we will work with you to correct any problems.

Your personal satisfaction is guaranteed for all purchases. If for any reason, any plant or product is not satisfactory upon arrival, call or email us immediately. WE will work with you to correct any problem. Or arrange with us to return any item within 7 days for a full refund.

We regret that we will not be able to accept returns for cash or credit from a gift certificate. However gift certificates never expire and any money not used will be a credit in your account. We will gladly exchange the item for an exact replacement, or issue a credit against the credit card used to purchase the item(s).


If your plant fails to leaf out and grow and you believe the plant was defective, notify us during the first growing season and we will place a credit for you for the cost of the item, in our system, towards future purchases or arrange to get you a replacement.  We will replace your plant, one time free, provided you pay for shipping. Our liability is limited to the purchase price of the plant. Sale items are guaranteed at the sale price. Bonus items and seconds are not guaranteed. If you require assistance with a replacement item you may reach us
through our customer contacts above or by emailing us at:

Our Customer Service Department may be reached by email or FAX 24 hrs, 7 days a week, 365 days a year.

Fax (toll free) (800) 391 8892

By telephone at (360) 496-6400 or 800 391 8892