Raintree Return & Replacement Policies
Our plants are guaranteed to arrive alive and well and be true to name as labeled. Claims for unsatisfactory plants or shortages must be made within seven days of receipt of your order to get a full refund. Call us immediately and we will work with you to correct any problems.
If your plant fails to leaf out and grow and you believe the plant was defective, notify us during the first growing season and we will place a credit for you for the cost of the item, in our system, towards future purchases or arrange to get you a replacement. We will replace your plant, one time free, provided you pay for shipping. Our liability is limited to the purchase price of the plant. Sale items are guaranteed at the sale price. Bonus items and seconds are not guaranteed. If you require assistance with a replacement item you may reach us
Our Customer Service Department may be reached by email or FAX 24 hrs, 7 days a week, 365 days a year.
By telephone at (360) 496-6400 or 800 391 8892