Payment Policy & Order Processing
You will receive an instant acknowledgement of your online order, including an order confirmation number when the order is placed. You will see this acknowledgement in your browser screen right after sending us your order. Please print and/or save this confirmation.
A second confirmation of your order will be sent to you via e-mail when the order is processed. You will be notified at this time of any items that have been back ordered or are not available.
Our staff at Raintree Nursery will process your online order within 2 business days of receipt. Once processed, you will receive your order number and customer number.
Online -- Please use our VeriSign® secured online shopping cart to order your Raintree plants, books and supplies. It is the fastest and most convenient way to bring Raintree's special products to your door.
By phone -- 800 391 8892 We have a dedicated, in-house phone center staff ready to help take your order and answer most questions. For more specific answers to your questions our horticulturists can answer your questions.
January - June 10, our phones are staffed Monday through Friday from 8:00am until 5:00pm. On Saturdays our Phone Center staff is available from 8:00am until 4:00pm, and Sundays from 10:00am until 4:00pm.
June 6 - December, our Phone Center staff is available Monday through Thursday from 8:00am until 4:00pm.
By FAX 800 391 8892 24 hours a day, 7 days a week.
Come to the Nursery: January 23- June 10 Each day 10 a.m. to 4 p.m. June 11-December Everyday except for Sundays 10 a.m. to 4 p.m.