Orders

The Status of Your Order

You may check the status of your order with us by e-mailing us at customerservice@raintreenursery.com, Please include your name, customer number and your online order confirmation number with your order status request.

Please allow 2 business days for a reply to your order status request. You may also call us at 360-496-6400 or fax us at 800-391-8892.

Back Order Status & Availability

In the event an item is not available at the time the order is placed, you will receive email or phone notification of its expected availability date. You do not need to take any action unless you would like to cancel the order or substitute items.



Items listed on the website are what we have available this season. Items appearing in the Raintree catalog that are sold out do not appear on the website. If you are interested in reserving a sold out item for next year, call us at 1-800-391-8892.
LATE PLANTING INSTRUCTIONS: If you live in an area where temperatures are now often above 75 degrees, it is too warm to plant bare root plants. You can call us and reserve for next season. For those of you in cooler areas, our bare root plants area dormant in cold storage and are in great condition to dig in and grow for you.

We advise soaking the roots for 24 hours before planting.
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